FAQ: Luna Display
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Is the Luna app a separate purchase?

No - the Luna app is a free download. It will be made available when we ship the hardware component.

Last updated: August 22, 2017 13:16

What about Windows support?

At this time, Luna Display does not support Windows. However, we are considering development for PC compatibility in the future!

We suggest you sign up to our Luna mailing list at: http://eepurl.com/cO5Jcj

We will notify you when we expand our reach!

Last updated: August 26, 2017 18:49

Can I use multiple iPads with Luna?

No - Luna Display only supports one iPad at a time, and one Luna at a time.

Last updated: August 22, 2017 13:24

When do Astropad Studio subscriptions start for the "Artist Bundle"?

We will send a survey out after our campaign ends for you to choose when you would like to receive your Astropad Studio license. You will have the option to start your subscription immediately or when you receive your Luna Display hardware.

Last updated: September 01, 2017 14:24

Luna does not ship to my county. My heart is broken - what can I do?

Sorry about that! We want to first start small and avoid the complications of international shipping.

We suggest you sign up to our Luna mailing list at: http://eepurl.com/cO5Jcj

We will notify you when we expand our reach!

Last updated: August 24, 2017 21:36

Can I use Luna with an adapter?

We do not recommend using Luna with adapters.

Last updated: August 22, 2017 13:28

What countries do you ship to?

We ship to the United States, European Union, Switzerland, Japan and Canada

Last updated: August 23, 2017 10:18

Will Luna work with my ThunderBolt port?

Yes, Mini DisplayPort is compatible with ThunderBolt. The port shape is the same and compatible. Check our System Requirements on our main page to make sure your Mac is compatible.

Last updated: August 23, 2017 21:03

Where can I find more information about Astropad?

You can check out our website at www.astropad.com.

Last updated: August 24, 2017 08:50

What’s the difference between Astropad and Luna Display?

Astropad mirrors your Mac - turning your iPad into a drawing tablet with pressure sensitivity. Astropad is intended for artists and creative professionals.

Luna Display extends your Mac desktop - turning your iPad into a second display for your Mac. Luna is intended for everyone who would benefit from having a second screen.

Luna + Astropad turns your iPad into a second display which also has drawing tablet capabilities. Luna allows Astropad to fully control a second display bringing Astropad drawing experience to the next level

Last updated: August 31, 2017 11:59

Can Luna work while the Macbook is closed (i.e. in clamshell)?

We are looking into supporting clamshell mode. We agree it would be super nice, we need to put in more R&D resources there to confirm we can do it properly.

Last updated: August 27, 2017 11:32

My country is not available in the survey!

Please reach out to support@astro-hq.com to coordinate a refund/ cancellation for your pledge. Apologies for any inconveniences.

Last updated: November 13, 2017 11:44

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password: https://lunadisplay.backerkit.com/backer_accounts/password/new.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account at: https://lunadisplay.backerkit.com/backer_accounts/sign_up.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Account recovery here: https://lunadisplay.backerkit.com/backer_accounts/sign_in

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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